• NOC Engineer Requirements

    The NOC is part of our Managed Service Department and responsible for monitoring client systems for abnormal operating events and to provide appropriate resolution to issues as they arise. The ability to multi-task, prioritize and analyze best path to resolution, in a fast paced environment is essential.


    • Microsoft Server-3 years required
    • Windows Servers - 3 years required
    • Experience in Microsoft Active Directory administration
    • Working knowledge of the following: DNS, DHCP, TCP/IP, IIS,
    • Familiarity with firewalls, switches, and basic networking concepts and troubleshooting
    • Virtualization experience, VMWare, is primarily used by our clients.
    • Backup configuration, maintenance, and troubleshooting with one or more of the following: Backup Exec, Barracuda, AppAssure, Veeam, eVault.
    • Administration of sans (i.e. EMC, HP, Dell, Hitachi) and other enterprise storage technology.
    • Experience with Hyper-V, WSUS, Citrix, and Cisco a plus.
    • Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools. Take ownership to ensure that all problems are resolved in a timely and efficient manner.
    • Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
    • Provide scheduled and on‐demand traffic analysis reports.
    • Maintains inventory of equipment acquisitions, installations, designs, and modifications.
    • Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
    • Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed

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