As part of the automation optimization process, VOSS also introduces multiple levels of devolved administration, so that Axians can retain overall control of the platform while decentralizing various levels of administrative power down to the customer and end user level. This enables customers to have more control over their UCaaS platform and has seen an improvement in end user adoption.
Cisco Call Manager Job Duties.
With VOSS-4-UC, Axians now has a single point of integration to interconnect its HCS platform with upstream and downstream IT systems. As a result, Axians is integrating Cisco HCS with ServiceNow, with longer term goals of integrating its contact center and Webex Teams environments as well.
Tom Greeve, Director at Axians commented; “As a Systems Integrator, it’s our job to provide high quality and cost-effective leading edge UCaaS packages to our customers. VOSS enables Axians to provide a highly automated and flexible UC management framework that allows us to respond to our customers' requirements quickly and efficiently.”
Stefan Peters, Director at VOSS Solutions, added; “VOSS-4-UC unlocks many new opportunities for Axians to grow its HCS platform, to integrate new systems and to adopt new technologies, and to really embrace the power of automation. We are excited to see Axians customer base grow as a result of this strong foundation that is underpinned by VOSS.”