• What Is a NOC?

    Such a sophisticated monitoring operation is clearly not something every company has or needs. But companies that directly manage any type of critical IT infrastructure will almost certainly have a NOC. Therefore, you could probably expect to work for one of the following:

     

    A large enterprise that manages its own IT systems

    A Managed Service Provider

    A Third-Party NOC Service Provider

    An ISP, satellite communications provider, or other telco

    A mission-critical government or military department

    There’s plenty of room for specialization among those employer categories. For instance, a satellite communications provider would be seeking recruits with a different skill set than a financial institution. There are, however, many common skills that are sought after in most NOCs, such as knowledge of network troubleshooting tools and scripting.

     

    CompTIA Network+ (N10-007)

    Related training from CBT Nuggets

     

    Start training

    CompTIA Network+ (N10-007)

    Positions in the NOC utilize the tiered system that we commonly see in IT workplaces, as well as most help desks. Most job postings seek professionals to begin at the bottom tier. However, if you have the right skills you may find that promotion is rapid.

     

    The tiered workplace might give the impression that a NOC is nothing more than a glorified help desk, but nothing could be further from the truth. In a properly implemented network operations center, technicians never interact with the customer at all. They are a completely internal department who proactively monitor and troubleshoot systems without the customer’s awareness.

    KKnow more: NOC jobs near me

    Despite this customary definition of a NOC, be aware that some employers play fast and loose with the term, expecting their NOC techs to perform double duty as help desk support. Make sure you know what you’re getting into before you sign on the dotted line!


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